After-sales Service

Report Scooter/Vehicle Problem to the salesman you contact or sales manager.

Step 2.

After-service Respond, we will check scooter/vehicle information (serial number, model,order number), record problem, instruct client to inspect the problem by video. Confirm the necessary info if repairing or replacing is needed.

Step 3.

Follow up, we will follow up clients whether the problem is solved or whether any further service need.

In order to regulate our company to monitor products after-sales service, establish a well-known brand in the industry, make the responsibility clear for product providers and related users, we formulates this rule.

Detailed Rules of Maintain

First:

EcoRider products warranty is valid under the following table "Warranty Conditions".

Second:

Within warranty period, all clients have the right to repair or get replacement based on the invoice and the warranty card for processing.

Third:

Within 7 days since the date of selling, when users request a no reason return, after confirmed by Shenzhen EcoRider Robotic LTD., which goods are good for selling again, will be returned to 70% of total paid for goods value and the rest as compensation for loss of our company in the process.

Forth:

Note for the warranty

Buying time is determined by date of purchase (such as invoices or bank slip)

After sale warranty should provide the product warranty card and valid documents of purchase

Overseas customers should send the warranty card and valid documents of purchase both to saleman or maintaince department.

Fifth:

The Damage description for after-sales costs and accessories

The damages is not artificial, the after-sales costs will be charged by the company.

Out of EcoRider warranty for replacement and repairing parts can be extended for 3 months.

Sixth:

One of the following cases shall not be warranty of products, but there will be a reasonable repairing fee.

More than the warranty;

The serial number removed or destroyed by consumers ;

The details on warranty card does not match with the physical identification of goods or be altered;

The damaged was caused by that did not use refering to the product specification requirements and unreasonable maintenance.

The damaged was cause by non-commitment warrany Party A who are unreasonable disassembly.

The damaged was caused by irresistible factors.